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Dec 05
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7 Apps That Can Help You Improve Customer Experience in 2023

By Business Continuity

Paying attention to your customer experience directly impacts your bottom line. Companies that are “customer-centric” are 60% more profitable than those that aren’t. In this digital age, customers also expect more from those they do business with. In today’s world, people can order something on their phones and see it on their doorstep the next day. Keeping up with expectations means leveraging the right technology. As 2023 is on the horizon, it’s the perfect time to improve your customer experience. Thanks to cloud technology, you don’t have to spend a fortune to do it. Just put in place some of…

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Nov 30
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What Are the Most Helpful VoIP Features for Small Businesses?

By Business

Just five or six years ago, VoIP was still considered a “different” type of business phone system. One that wasn’t the norm. But the pandemic changed that way of thinking. Now internet-based phone systems aren’t simply the norm. They’re mandatory for business continuity. During the pandemic, VoIP and video conferencing have skyrocketed by over 210%. This is largely due to the move to remote work and hybrid offices. Sixty-seven percent of surveyed companies say switching to VoIP helps improve call handling. So, no longer is the business phone system tied to a physical location. This enables fluid management of a…

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Nov 25
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Simple Guide to Follow for Better Endpoint Protection

By Cybersecurity

Endpoints make up much of a company’s network and IT infrastructure. This is a collection of computers, mobile devices, servers, and smart gadgets. As well as other IoT devices that all connect to the company network. The number of endpoints a company has will vary by business size. Companies with less than 50 employees have about 22 endpoints. Small businesses with 50-100 employees have roughly 114. Enterprise organizations with 1,000+ employees average 1,920 endpoints. Each of those devices is a chance for a hacker to penetrate a company’s defenses. They could plant malware or gain access to sensitive company data….

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Nov 15
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Everything You Need to Know About Microsoft Viva Sales

By Business, Microsoft

Data entry can be a real drag for salespeople. The time they spend on administrative tasks is time away from customer interactions. But that data is vital. It’s important to capture customer orders, quotes, needs, and more. Lead and sales reporting help sales managers know where to direct their attention. Analytics also help drive more efficient ways of closing the deal. Microsoft has taken up the mantle of this challenge. It is about to launch a new digital experience for sales teams. Microsoft Viva Sales is part of the “Viva” line of applications. These include things like Viva Insights for…

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Nov 05
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9 Urgent Security Tips for Online Holiday Shopping

By Cybersecurity

The holiday shopping season is taking off. This means that scammers have also revved up their engines. They’re primed and ready to take advantage of all those online transactions. Don’t forget to stay safe online during the buying frenzy that occurs this time of year. An ounce of cybersecurity prevention is definitely worth a pound of cure. It can also save you from a financial or privacy nightmare. Here are some of the most critical safety tips to improve your online holiday shopping. Check for Device Updates Before You Shop Computers, tablets, and smartphones that have old software are vulnerable….

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Oct 31
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7 Pro Tips for Microsoft 365

By Microsoft

Microsoft 365 is the most popular of all major office productivity software. It has 48.8% of the global market share, just edging out Google’s apps, by a couple of percentage points. It’s used by individuals, small & mid-sized businesses, and larger enterprise organizations. It does everything a modern office needs. Including from word processing and spreadsheet work to cloud storage and video conferencing. Because Microsoft 365 is such a vast platform, with over 20 apps in total, it can be easy to miss helpful features. People tend to stick with what’s familiar. But this often causes them to miss out…

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Oct 25
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What Is Microsoft Defender for Individuals & What Does It Do?

By Cybersecurity, Microsoft

When you hear about Microsoft adding security apps to M365, it’s often the business versions. But the pandemic has changed the way that we see the workplace. It’s now a hybrid world. One made up of several connected “mini-offices” located in employee homes. The outsourcing market has also contributed to the change in company networks. Freelancers are often contracted to work the same hours as employees. This means less overhead and taxes to pay. Approximately 68% of large consumer products companies outsource a part of their workforce. What we’re getting at is that the need for home devices and network…

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Oct 20
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The Biggest Vulnerabilities that Hackers are Feasting on Right Now

By Cybersecurity

Software vulnerabilities are an unfortunate part of working with technology. A developer puts out a software release with millions of lines of code. Then, hackers look for loopholes that allow them to breach a system through that code. The developer issues a patch to fix the vulnerability. But it’s not long before a new feature update causes more. It’s like a game of “whack-a-mole” to keep your systems secure. Keeping up with new vulnerabilities is one of the top priorities of IT management firms. It’s important to know which software and operating systems are being attacked. Without ongoing patch and…

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Oct 15
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Small Businesses Are Attacked by Hackers 3x More than Larger Ones

By Cybersecurity

Have you felt more secure from cyberattacks because you have a smaller business? Maybe you thought that you couldn’t possibly have anything that a hacker could want? Didn’t think they even knew about your small business. Well, a new report by cybersecurity firm Barracuda Networks debunks this myth. Their report analyzed millions of emails across thousands of organizations. It found that small companies have a lot to worry about when it comes to their IT security. Barracuda Networks found something alarming. Employees at small companies saw 350% more social engineering attacks than those at larger ones. It defines a small…

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